Technical Information Specialist-On Engine

Posted: 
Tuesday, April 17, 2018
Expires: 
Friday, May 18, 2018

Assist Diesel Service Dealers and internal departments in maximizing their profitability by providing technical and sales support for company product lines.  

Responsibilities and Duties: 
  • Provide technical information to Diesel Service Dealer and Diesel Service Center customers.
  • Develop and deliver technical training on various diesel engine/vehicle applications to Fleet Customers, Diesel Service Dealers, and Internal Sales Staff.
  • Recognize the need for DIS Distribution Service Parts Memos or Alliant Power Technical Bulletins; draft and distribute such documents. Evaluate manufacturers’ technical bulletins to determine the need to add new products or to add cross-references to existing products. Work with purchasing and customer service to coordinate set up and starting stock of new products as required. Disseminate information about new products to staff and the SD network as required. 
  • Assist in the development and delivery of product support/promotional presentations. 
  • Assist in writing technical bulletins.
  • Maintain and increase technical expertise by attending factory schools as deemed necessary.
  • Assist Diesel Forward Sales and Marketing departments with promotional materials.
  • Assist in the implementation and administration of required FIE manufacturer programs.
  • Complete required administrative duties.
  • Some travel required.
  • Some evenings and weekends required.
  • Ensure conformance with the requirements of the Diesel Forward quality management system.
  • Assist other employees both in and out of the department.
  • Perform other related duties and assignments as required.
  • Provide feedback on system needs/changes.
Requirements and Qualifications: 

Previous experience with heavy duty diesel mechanics desired.  Must be opportunity and solution-oriented, self-confident, flexible and an analyst who can translate data into information.  Well organized with a professional manner.  A self-starter with initiative and proven willingness to assume ownership for areas of responsibility.  Ability to make informed decisions quickly and independently.  Strong interpersonal communication skills; must have ability to train others to these skills.     

Interested applicants should submit their resume to HR@dieselforward.com.